How to Clear Font Caches with Cocktail – Adobe InDesign Font Troubleshooting

Just fixed a couple of
bad files here with Markzware’s InDesign File Recovery Service, and the customers generally ask,
“Well, what caused the problem?”
Well, it’s hard to say. There are multiple issues
which could cause a file to go corrupt, an InDesign file to
not work anymore, to crash. However, one of the common problems are
corrupt fonts. This can be the form of an actual font itself which is corrupt or
damaged, the font file itself, or it could have come down
to just the font caches. Well, first of all, on Adobe’s website, there’s a great troubleshooting fonts on the Mac OS, and there similar for Windows, as well, and this goes through many of the common problems, you know, make sure
the format’s supported make sure the fonts are installed
in the correct folders, very important tips. And make sure both screen and
printer fonts are installed. This iss something which is a common preflight area which FlightCheck
checks for and helps you find, these missing fonts, by the way. Then, we get into clear the font cache. We can do this manually. In general, font cache. There are also
certain utilities to help do this for you. Further information for troubleshooting damaged fonts. Now, I’ll put a link to this,
because this is important. If you get a bad file, yeah, we
can fix it for you, but make sure
it’s not your system causing the problem, which is, you know, not all time the case, but certainly
sometimes it is. So, I’m going to show you a nice little utility I have here, and that utility is called, “Cocktail”. Let me show you how that works.
Alright, so here is Cocktail. Use to be freebie, I think you have to pay, like 29 dollars or Euros, or something
along those lines, but it does a multitude of tasks and, for instance, just to
start off with the Disks section, a great one to run every once
in a while is Permissions to repair disk permissions on your hard drive – a very important one, and there are a host of other things it can help you with.
You can set up different scripts to look at your Spotlight index files, to rebuild your databases
on your OS, so here is under the file section, you’ll
see a lot of different things that can be done. Under the caches, you can hit the Options and you get a host of additional possibilities. Okay, so under Options for your caches, you can see that you can clear up a host of different types of caches on your system: good CUPS files and kernel caches, virtual memory
slot files, etc., but under User, what you’ll notice is not only ColorSync caches, Java, QuickTime, etc., but also
Adobe Systems Incorporated caches, or even from Microsoft or
Quark for QuarkXPress users So, for InDesign users,
you just make sure you click this for just that user or everybody, and just so you see that there’s other possibilities, as well, to remove your
cookies, your download lists… very good things to clear out once in a
while, because they can cause major problems You select OK and then you basically come here
and you click Clear, and it’s that easy! You don’t need to go into Terminal and type some commands if you’re
not familiar with that or rummage around your hard drive
and look for hidden files. This thing’ll just do it. So, you see it
actually clearing the user caches here. This is very easy. A click of a button and Cocktail does all the work for you. So, that’s how you use cocktail
to clear your font caches, if yours still getting bad files, or have a bad file you need to fix anyway, Markzware can generally help with that. We have a basically no-cure, no-pay service. There is a 19 dollar or 19 Euro fee. (Startup sound) Restarting the other machine where I just cleared my font caches.
There is a 19 dollars or Euros one-time intake fee that is not refundable, as you see in the steps here,
but the rest is quite clear, and, once you pay the intake fee,
you can upload the submission form, give us as much details as possible, and we’ll try to fix your file. That was
how to clear your font caches with Cocktail and I’ll also give the link to the
Adobe site we showed earlier. David Dilling from Markzware, signing off.

Bernard Jenkins

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