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How to fix digital game or app installs on Xbox One


Whats up everybody, once again Monkiedude22
here for another Xbox Tip, Trick or Tutorial video. Today we’re going to take a closer look at
how to Troubleshoot downloading or installing digitally owned games or apps on Xbox One. Basically this video is going to cover some
of the basic download and install errors you might see when you’re trying to download or
install Digital Games versus my other video which covers disc based installs. So if the game you’re trying to install is
disc based, be sure to check out my other video for some troubleshooting steps. I’ll put the link in the description box below
for that video. Now then, if you’re having a general issue
with the game not starting to download or is failing to finish, meaning you’re not seeing
any specific error messages or error codes, there is a few different reasons why this
could happen, it could be a full or faulty disc drive or an issue with an account. Here’s a few different troubleshooting steps
to try in any scenario. First, check the Xbox Live service status
page at http://support.xbox.com/xbox-live-status and see if there is any known service alerts
in Xbox Live Core Services or Social and Gaming. If there is, just be patient and wait for
the alert to clear and then try your download again. If it’s all good on the Xbox Live service
status page, then you’re good to move onto the next step. Which is making sure that you’re signed in
with the proper profile. The best way to do this is to perform a full
power cycle of the console by holding the power button for a full 10 seconds, or until
the console shuts down fully. Then power it back on and sign into the profile
which owns the content digitally. If this is an EA Access title, Xbox Live Games
with Gold title, Xbox Game Pass title or any other game that’s tied to a subscription service,
make sure that you’re signed into the profile which holds the subscription to download. After you’ve made sure that your signed into
the proper profile. Go ahead and try downloading the game from
the Xbox Store as opposed to the Ready to Install section on the console. Believe it or not, sometimes making the initial
download or install from the Xbox Store as opposed to the Ready to Install section can
help in some cases. If that doesn’t do the trick, you’ll want
to check the hard drive space on your console and make sure there is enough storage space
for the game to download and install. If there is an issue with the installation
and hard drive space, you’ll find a notification letting you know. Here’s how to check your notifications. Tap the Xbox Button on your controller to
open up the guide or slide left from the Xbox Dashboard, then highlight the notifications
tab. If you see something that says either “Low
hard drive space, or unavailable hard drive space” that means you’ll need to either install
another external hard drive or delete some content off of the internal hard drive to
create room for the new game. To remove items from your hard drive select
My games and Apps from the Xbox Dashboard and highlight a game or app you no longer
use and want to remove to create the storage space. Okay, so if
you’ve gone through all of these steps and you’re still seeing an error the next step
is to confirm that your console is fully up to date and here’s how to check. Press the Xbox button to open the guide and
Select Settings.Then Select All settings. Select System. Select Console info & updates. If there’s an update available, it will be
listed at the bottom of the first column in the second button location. If not, you’ll see “No update available.” If that doesn’t solve the problem, then there
could be other factors at play. For example, if you have an external hard
drive attached to the console, disconnect it from your console and then go through all
of these steps again. If it works, then the issue is most likely
with the external hard drive and you’ll want to try troubleshooting that next. If you’re still having issues, your next move
is going to want to be to get in touch with the official Xbox Support teams. The issue could be account or billing related
and unfortunately there isn’t going to be much that the community can offer in terms
of support for that. If you’re seeing a specific error code though,
you’ll want to take a look at the official Xbox Err & Status Code Search database to
see if the code has a solution before contacting support. I’ll have a link to that in the description
as well. I truly hope that this guide was helpful in
getting you back up and running with the downloaded game or app. As always, I’ll be surfing the comments section
trying to help when I can, so be sure to drop me a comment if you have questions about a
specific step and I’ll do my best to help out. If this video was helpful, please give it
a thumbs up and consider subscribing to the channel for more Xbox Support tips, tricks
and troubleshooting guides. I’m Monkiedude22, thanks so much for watching,
be sure to check out my channel for other support videos and I’ll catch you in the next
video.

Bernard Jenkins

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