How to Troubleshoot Your U-verse TV Remote Control | U-verse TV Support

If you’re having problems with your AT&T U-verse TV
remote control, here are some helpful tips for resolving the
most common issues. The following
troubleshooting tips apply to most U-verse TV
remotes, including the S20
and S30 remotes, the S10 remote,
the Silver remote, and the Point Anywhere remote. Note that the S20 and S30
remote controls are identical in
functionality, except all of the buttons
on the S30 model are backlit. Please follow the S20
instructions for the S30 remote. Remember, all tips do
not apply to all remotes. Your U-verse TV remote control
works with most TVs. If you can’t program it
to work with your TV, use the remote control
that came with your TV to control television
functions, such as power on/off
or volume up/down. Your U-verse TV remote will control all other
U-verse receiver functions, such as TV navigation,
menu, guide, and apps. First, check that the batteries
are in good shape. Press the “POWER” button
on your remote to see if the Menu and
Guide buttons light up. If they do not light,
or appear dim, you may need to replace
the batteries in your remote. Also, make sure your
U-verse TV remote has been programmed to work
with the equipment you’re trying to control. For help programming
your U-verse remote, go to “MENU”, “Help”,
“Remote Control Setup”. All U-verse TV
remotes can control both your U-verse receiver and your TV at the same time. If your remote has Mode
buttons on either side
of the Power button, you can control a DVD
or auxiliary equipment by pressing the appropriate
Mode button first, then pressing the
desired function. The AT&T Mode button
on these remotes allows you to access
the functions of your AT&T U-verse TV
service. If your remote does not
have these Mode buttons, it can control your TV
and an audio device. The TV Mode button on
these remotes controls basic TV functions,
such as power, volume, and mute. The DVD Mode button controls basic functions
of your DVD player, and the AUX Mode button
is for auxiliary devices, such as your home
theater receiver or other home
entertainment devices. Check your TV video input. The remote that
came with your TV will have separate buttons for
each type of video input option or one button,
often labeled INPUT, that cycles through
all video-source options. Your video source must
match the type of cable used to connect your
U-verse receiver to your TV, for example HDMI. Note, this can also be checked
with your U-verse remote by using buttons labeled
TV/VIDEO on the S10 series and TV Input on the S20 series. You should also test the cables on the back of your TV,
gateway, receiver, and other devices for a snug
and secure connection. If you have a wireless, make sure the green LINK LED
on the receiver is lit. You need a clear line of sight. Make sure something isn’t
obstructing the path between the remote
and the equipment you are trying to control. Keep in mind
that the remote works at a maximum distance
of about 20 feet, so you want to stay
within that range, and be sure to aim your
remote directly at the device. The exception to this is the U-verse TV
Point Anywhere RF Remote. If the previous steps
haven’t solved your issue, you can also try powering
the equipment off, unplugging it from
the power outlet, waiting a few minutes,
then plugging it back in, and turning it back on. If you need further help with your U-verse TV remote
control, including replacement, please visit
att.com/uverseremote. Thank you for choosing AT&T. [♪AT&T jingle♪]

Bernard Jenkins


  1. Lolz that we are literally just trying to figure out how to turn on the TV. All we get is No Signal.

  2. But what if a technician installs a new reciever and doesn't give you a new remote or program old remote to work on new reciever?? 🤔🤔🤬😡

Leave a Reply

Your email address will not be published. Required fields are marked *