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iPhone Won’t Update? Here’s The Fix!


Hi guys, my name is David from payetteforward.com,
and I’m David from Payette Forward, and in this video we’ll show you what to do when
your iPhone won’t update. So we’re gonna start by going to the normal
place to go to to update your iPhone software tap Settings, then scroll down to General,
and tap software update. And if it update is available, you should
see the version number of that update, you should see some information about it and download
and install on the bottom of the screen. Now, not everything is working correctly though
because they’re watching this video. Right, and something went wrong along the
way somewhere along the way. So there are a number of things that have
to happen: Your iPhone needs to be able to contact Apples update servers. And if you can browse the internet on your
iPhone, it doesn’t necessarily mean that you can contact Apple servers, because Apple servers
use special ports. So if you’re trying a Wi-Fi network, like
in a public place like McDonald’s and it’s not working go home try a different Wi-Fi
network that might make all the difference in the world. You also need to be able to store the software
on your iPhone itself. So there has to be enough storage space, and
everything just has to be working right with the system itself. So sometimes little software errors can happen
and then that will also prevent your software from updating. So we just searched for an update on my iPhone
and it says unable to check for update, and this is because I’m an airplane mode which
is I’m not connected to Wi-Fi right not connected to the internet at all. So it says an error occurred. We’ll check for a software update. Your iPhone apparently isn’t smart enough
to tell you that because you’re not connected to the internet. So you gotta make sure you’re attracted to
Wi-Fi. Yep connect to Wi-Fi and if it’s not working
where you are trying different Wi-Fi network that solves a lot of problems. Uh, The Next Step along the process is to
try other Wi-Fi networks. We talked about that. Now, let’s say if you have software update
on your iPhone and nothing happened nothing happens at all. Right? Sometimes it’s just a grey screen. Yep, or if you download install and you just
get the spinning wheel and there’s nothing’s happening. What we’re gonna do is we’re gonna turn your
iPhone off and back on again, because sometimes that simple fix can solve software issues
that crop up in the background. So to do that, press and hold the power button
on your Phone until slide to power off appears on the screen, and then swipe the power icon
across the screen with your finger. Yep. Now it’s normal for your iPhone to take 10-15
seconds to turn off. After that happens, press and hold the power
button again until the Apple logo appears at the screen, and then let go. So I’m going to do that right now. Now another option or another possibility
that a lot of people will see is that when they tap software update and they go to download
and install, you’ll get an error message that says not enough storage, right? So we’ll check our storage real quick by going
to Settings, General in this tab iPhone storage. At the top, you can see how much uh gigabytes
of data your iPhone is actually used and how much you have available. Right and also a list of apps and sort of
the biggest offenders if of what’s using all your iPhone storage — photos, videos, stuff
like that always takes up the most space. As you can see in my screen photos and music
by far the most space right now and your iPhone acts like a digital camera where if you plug
it into your PC or Mac, you can just transfer all your photos off of it put it on your PC
and then remove them safely from your iPhone always make sure you have a backup, but that’s
a really good way: just dump your photos on your computer. You’ll be all set to go. So let’s say they tried restarting their iPhone. They tried checking storage and it’s still
One update Wi-Fi network. The next thing to do is to try to use iTunes
to update your iPhone. So I’m going to turn my iPhone off for back
on now because they turn it off before now. It used to be back in the day. That iTunes was the only way you could update
your iPhone somewhere around iOS 5 or 6 say they caught on and they made it easier to
do these OTA over the air software updates. Yeah, they made it a lot easier to do because
a lot of more people have problems updating their iPhone with iTunes than they did with
the iPhone itself because iTunes brings in the computer to the mix and computers can
have all sorts of problems. I’m going to plug in my iPhone to iTunes. Now this will work on a Mac or a PC. And now an iTunes on your computer — and
you can use a friend’s computer to do this to — there’s a difference between updating
your iPhone or restoring your iPhone using iTunes and syncing your iPhone with an iTunes
library. So we’re using iTunes in this case as a tool
to update your iPhone not to take somebody else’s music but do anything like that so
assuming that everything works correctly? We’ve got a plugged in. In iTunes look for under devices, it’ll say
David’s iPhone in my case for the iPhone logo in the upper left-hand corner of the screen
and the right side of music or whatever you see here. So I’m just going to tap on the iPhone logo
here and then tap Check For Update. Now if an update is available, you’ll be able
to download and install it, here just like you can on your iPhone. Again, if you’re using the same Wi-Fi network
at home, let’s say, and you can’t update your iPhone, it could be the Wi-Fi network. If it’s not the iPhone. It’s not you know, if if everything’s having
the same problem and it’s just the Wi-Fi network — try it somewhere else, right? So yeah, wait plug in the iTunes still won’t
update next step is to do a restore. No next step is to Reset All Settings. So we’re just gonna What we do with iPhone
software and troubleshooting is we try to do the least invasive thing for can we get
more invasive as we have to. So Reset All Settings on an iPhone is self-explanatory
going to Settings, General , then go to reset all the way down resets very all the way at
the bottom there, and then Reset All Settings. Now, I’m not gonna do that right now my iPhone
right? It’s kind of a you know, it’s an inconvenience. It’s not the worst thing in the world. It doesn’t delete any of the data on your
iPhone or text messages or your photos, but it does reset everything in the Settings app. So you’re going to have to reconfigure your
Wi-Fi passwords, your wallpaper, and a few of those other minor things. Reset All Settings, however, does fix a lot
of minor software problems and since software update is part of the Settings app. It can get things sort of unstuck. If you will. It’s not the technical term but that can happen. And then it’s David was saying before it’s
time for the restore the restore. But before you do that, make sure you back
up your iPhone. Yep to iTunes or iCloud. Yep. So when you restore your iPhone it just takes
Everything off puts a fresh version of the operating system on it. And when you do that you’re updating your
iPhone, so you can’t restore an iPhone to an earlier version ever. As soon as you’ve upgraded to or as soon as
Apple releases a new version of the software, they sign it and then all the old versions
of software become invalid and you can never access them again. So if you want to update your software, just
restore it using iTunes the same way that we did before. Instead of hitting check for updates, we’re
just going to hit restore iPhone. Yep. There you go. So that’s what to do when your iPhone won’t
update. Thank you for watching this video. If you’re going to questions leave them down
below in the comment section of this video helped you out and give it a thumbs up and
don’t forget to subscribe to this channel for the best iPhone content on YouTube.

Bernard Jenkins

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