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Troubleshooting an Acumen Fireplace Remote Control


Hi my name is Adam. I’m here with Spotix and
today we’re going to take a closer look at Acumen fireplace remote controls. So here we’ve got our gas fireplace and I’ve
got an Acumen fireplace remote control hooked up to it; but as you can tell when I press
the ON button it doesn’t work. So what can we do to resolve this? I”m going to show you
a few troubleshooting steps to help get your fireplace working again. First, locate your receiver box that pairs
with your remote control. It should be located within the fireplace usually behind an access
door like this. After you’ve removed your access door find your gas valve. Then, on
the terminals there should be two connected wires that run to your receiver box. Once
you’ve located your receiver box test to make sure it’s working by moving the slider switch
to the ON postion. Your fireplace should now turn on. If this doesn’t work refer to your fireplace
owners manual or contact a local fireplace technician. For both the receiver box and remote control
check to make sure the batteries are fully inserted and touching the contacts. And also
check to make sure that there is no corrosion within the battery compartments. And then
be sure to operate the remote within the recommend distance of the receiver box. After checking the batteries the next step
is going to be to re-sync the transmitter to the receiver box. First, remove all the
batteries from the remote transmitter and the receiver box. Then make sure the slider
switch on the receiver box is in the OFF position. Insert the batteries back into the receiver
box. Move the slider switch on the receiver box to the REMOTE position. Install the batteries
back into the transmitter. Then press any button on the transmitter. You should hear
a beep come from the receiver box when it receives the code from the transmitter. Your
fireplace should now turn on. If you do not hear a beep from the receiver box remove the
batteries from the transmitter, move the slider switch back to the OFF position, and try again. For the 110 volt receiver box remove the batteries
from the remote transmitter. Then, reinstall the batteries back into the remote transmitter.
Power up the receiver box using the red manual button in order to turn the receiver box on,
and then press any button on the remote transmitter. You should hear a beep from the receiver box
when it receives the code from the transmitter. If you do not, remove the batteries from the
transmitter, wait one minute, and try again. Your fireplace should now turn on. If your
fireplace still doesn’t turn on, the next step would be to change the position of the
dip switches located on the back of the handheld transmitter. Slide these switches into any
position that you choose and once you’ve done so repeat the re-syncing process as previously
described. These steps should solve just about any issue
you are having with a standard Acumen fireplace remote control. However, if you’re still having
trouble with your fireplace remote after watching this video please feel free to give us a call
and one of our technicians would be glad to help! Thanks.

Bernard Jenkins

9 Comments

  1. Purchased our home with the fireplace remote unit not working. Thanks to your advice on corrosion and sync'ing it's up and running and you saved me a service visit. Much appreciated

  2. Thanks for your help, I still didn't hear a beep but it did work. Thanks for this informative video. I learned a lot about the remote that I didn't know about i.e. 6 hour timer, child lock and dip switches. Very helpful and informative.

  3. Do you happen to know why I'm constantly having to change the batteries in the unit and the remote?

  4. This fireplace heater looks great>>>ur2.pl/899 and works well. The flame effect is really impressive, as it's ability to heat up a room on it's own.The remote control is handy as well, but I noticed that the batteries will easily come loose inside of the remote if you drop it. That's a small flaw for an otherwise fantastic heater, though.

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